Springboard Northwest’s customer service training curriculum is founded on the following beliefs that:
- A “customer” is anyone upon whom you depend to be successful
- When a customer service provider is not themselves receiving extraordinary internal customer service from your leaders, managers, colleagues, etc. – they are less willing and able to provide extraordinary service to your external customers.
SpringboardNW will customize any of the customer service training topics to your organizational needs. Contact us for more information.
Customer Service Basics
Include Customer Service Basics as part of your organization’s orientation for new hires. Springboard Northwest’s workshop prepares them to greet and process customers (clients, patients, etc.) with courtesy, recognition and a helpful attitude. Ask about customizing this training to reflect your organizational culture and industry-specific behavior expectations.
Challenging Customer Skills
Basic customer service skills can quickly evaporate when you are confronted by an agitated customer. This workshop increases your awareness of unconscious, nonverbal behaviors, strengthens your emotion intelligence and introduce a technique to more effectively assist an agitated customer.