“Jean exceeded my expectations and I believe she exceeded my staff’s expectation. She definitely met [their]…needs. I cannot recommend her highly enough.”

“[Jean was] ..extremely helpful in pinpointing difficult customer behavior as well as how you, as a service oriented employee, [can] adapt accordingly.”

“[Most helpful was] allowing individuals to bring their own experiences to the group to work out a resolution. Thank you for listening…. I will be referring back to this book over and over.”

Springboard Northwest was a key partner in our success: Maintaining a high degree of flexibility as our needs changed; providing and accepting important feedback at critical times; and celebrating our progress along the way. Springboard filled a skill gap that my leadership team had identified around developing a service mindset, and not only armed my staff with a multitude of tools, but also helped my leadership team have the knowledge to maintain and expand on the base culture we developed.

[Most helpful to me during the workshop was]… “the supportive atmosphere you created and the range of activities.”

Springboard Northwest led my team through an excellent connection series during the Covid-19 pandemic. My team was isolated in work-from-home mode and looking for ways to re-establish connection, collaboration and socialization that wasn’t just another Zoom cocktail hour or coffee break. The series of structured play-exercises that Springboard Northwest customized for us helped us explore Design Thinking and gave us new communication protocols that will have a lasting effect.  We wholeheartedly recommend Springboard Northwest.

Resource Lab Test-Drive participants comment on the event:

What did you notice about the Resource Lab event?

“Lively, fun. I felt welcome. The setting of intention for the meeting was evident and the overall balance between free form exchange and structured agenda felt reassuring and yet, nicely flexible.”

How did you feel while participating in this event?

“Connected, engaged, happy to share my perspectives and curious to learn from others”

“Thank you, thank you, thank you. You offered us all such a gift. We are laughing and playing together, as well as learning to understand different styles of communication and of listening. It is great work.”

“Being able to apply the information so quickly in my work environment was the most helpful part of this Series.”

“Fantastic, worth the time, motivating, relaxed and professional.”

“Extremely helpful in pinpointing difficult customer behavior as well as how you, as a service oriented employee [can] adapt accordingly.”

[Jean has]…a passion for training and learning,…[and is] always looking to improve the end result for her clients.”